Dynamics 365: Voice of Customer – Survey Clone not working

Author: Zohaib Uddin Khan

Problem: I created a new Survey named as ‘Peshawar Zalmi’, then I published this survey. Later, I changed the Survey name to ‘Peshawar 2 Zalmi’. Now, when I clicked on the ‘Clone’ button, nothing is happening (new copy of ‘Peshawar 2 Zalmi’ is not created. I waited for 30 mins, but no luck!)

Root Cause: Before clicking on the ‘Clone’ button, Survey Name and Survey stored xxxxxxxxx.xml in Notes should be SAME. Thanks to Elowy Groot for sharing this information.

Solution: Change the Survey name as mentioned in the Notes. In our case named back as ‘Peshawar Zalmi’ and click on the ‘Clone’ button. And, copy of the requested survey is available in the ‘Active Survey’ list. Viola!!