[Issue] Dashboard: Click on record, Opening new record

Recently, one of my colleagues faced a little weird issue. Let me try to explain the issue and then we will look for the resolution.

Issue:

In the Dashboard, an activity view is placed and whenever he is clicking on the record in the view, a new activity creation form is opening rather than the activity record form with proper data. Weird!!

Even, we tried to check it in different browsers such as IE, Firefox, Chrome or Safari, but the behaviour is same.

 

Resolution:

• Go to Settings – Customization – Customization the System – Entities – Activity –  Views – <open concerned view>
• Add Columns – <select any column> – click on OK.
• Select this newly added column in view and click on \’Remove\’ button.
• Click on Save and Close & Publish all Customization.
• Do Ctrl + F5 and behaviour start working as expected.

Happy Hump Day!!